Remote Support New

At My Computer Shop, we can provide remote support to all our clients no matter where they’re located. If your computer is turned on and connected to the internet, we can help you without having a technician pay you a visit. And don’t worry, we can’t login without your permission!
Get remote IT support today

Is you’re time limited? Have a deadline? Value your privacy? Or perhaps a visit from an onsite technician is simply impractical. Whatever the reason, our remote support service is perfect for getting small problems resolved such as removing a virus, configuring software, troubleshooting printer problems, figuring out why your PC is running SLLLOOOWWW, or if you’ve purchased a new PC and would like help configuring it.

Remote IT support is surprisingly effective, and can turn days of back-and-forth emails &/or phone calls into a quick-fix. During your appointment, one of our qualified technicians will connect to your desktop or laptop using a program called Instant House Call. This allows us remote control of your device while also allowing you to see what we’re doing at all times.
Remote Services Available

How does it work?

Establishing a remote connection is a simple process and requires just a few steps:
Download Software, We use Instant House Call for our remote solution.

First, download our software before you give us a call. No installation required.

Appointment

Next, call us to schedule a date and time for us to provide services.
Make Payment

Click here to pay the $75 fee prior to your scheduled time of appointment.

Begin Services

Once paid, we’ll call you and walk you though the process of connecting to you.

Once we have connected to your system, all we ask is that you not interfere with the process. Of course you are free to watch us work, get a cup of coffee, or do anything else you wish to do. Once we are done, we’ll close the connection and you are welcome to delete our software.

Note: when you first call, we will get your details such as name, address, and most importantly, your phone number so we can call you prior to us logging in.

Remote Support Disclaimer

BEFORE OUR TECHNICAL SUPPORT STAFF CAN PROVIDE REMOTE ASSISTANCE TO TRY AND SOLVE AN ISSUE, YOU MUST INSTALL A PROGRAM THAT ALLOWS REMOTE ACCESS TO YOUR COMPUTER AND ACCEPT THE FOLLOWING CONDITIONS GOVERNING THE PROVISION OF REMOTE TECHNICAL SUPPORT.

The ability for us to remotely access your device significantly enhances our ability to resolve your technical issue quickly. You agree that by requesting such assistance you are providing our technical support personnel with access to and control of your computer.
During the session, you could be providing our technical support personnel with access to files that reside on your computer. Therefore, you accept responsibility for any changes made to the desktop content or system settings.
By accepting these terms and conditions you acknowledge that remote intervention may in some cases cause data &/or software corruption on your computer. Therefore, My Computer Shop explicitly recommends that you back-up the data from your computer before accepting remote technical support. If you do not back up your data, you run the possibility of irretrievable loss of such data and we will not be liable for any loss of data or extra costs incurred from 3rd parties, however caused.
After installing our client program, it will be possible to create a secure and encrypted channel, which connects our support technician to your computer. This channel can be interrupted any time by any of the communicating parties (by you or us). Be warned that if you interrupt the communication during the session, it may cause your computer to malfunction.
Please note that even while maintaining the utmost care, the possibility of material or non-material damages, in connection with remote technical assistance, cannot be ruled out completely. Such damage may result from failure of the connection between your device and technical support staff, the compounding effects of computer infiltrations, software, hardware and other factors.

Pro-Remote Care Program

For a fixed monthly fee per workstation, our Pro-Remote Care program provides Unlimited Remote Support sessions (M-F 9-6) that’s designed to defend against loss of productivity, downtime and unplanned, high costs by allowing our IT experts to proactively monitor and provide preventive maintenance as well as detect problems. If issues do occur, the program provides you the freedom to call us to remotely resolve issues without worry about additional cost, time, or loss of productivity. Interested? Call us today for a consultation.
Frequent Questions
How secure is remote servicing?

All communications between us and you are encrypted. All sessions are initiated by and completely under your control – you choose what level of control we have and can stop the session at any time. No software is installed on your machine – the software is downloaded to allow us to access your machine, and is unaccessable to us after each session. We cannot access your machine without you initiating the software.
What software do I need?

Our software is a small download, and will be ready usually within 30 seconds of an accepted session request. You don’t need to have special permissions on your machine to enable the software to run, and it’s compatible with most firewalls and routers, so there shouldn’t be any complex configuration required. Download our Remote Assistant software for Windows.
What internet speed do I need?

While a broadband internet connection is preferable, it is still available to users on a low bandwidth DSL internet connection. Our system works on any connection. DSL/Modem &/or Router, Broadband, Wireless, Fiberline, and even within most corporate networks.
Do you provide support to businesses?

Absolutly, and in most cases, we’re able to connect to your computer system even if you’re behind a corporate firewall. While our remote PC support services are available mainly to business clients, we also provide the service for residential customers.
Can you always connect to my computer?

Absolutly not! You control the connection software which connects your PC with our technician. When the support session is complete, the connection software cannot be used by us automatically. We can only reconnect if you run the remote PC repair connection software again. Alternatively, you may delete our Remote Support software from your downloads folder.
How does it work and what is the cost?

Remote support is invoiced as a flat rate and price details can be found on our FAQ’s page. We use our Remote Assistant to obtain access to your system and the details as to how it works is outlined above.
My Computer Shop

We are specialists in IT services, support, solutions, and advisory.

Islip, NY 11751

(631) 728-1989

support@mycomputershopeast.com
Business Hours
Monday 10:00am – 4:00pm
Tuesday 10:00am – 4:00pm
Wednesday 10:00am – 4:00pm
Thursday 10:00am – 4:00pm
Friday 10:00am – 4:00pm
Weekends By Appointment
Get Directions

Have an appointment? Enter your address and click on the submit button.